Karibee Brand Promise: Satisfaction Guaranteed
Your satisfaction is important to us.
To initiate a return, kindly contact us at info@karibee.com.au and explain your request. Or you can bring to any of our retail stores located for immediate exchange on the spot. Our team will evaluate the request and revert to you as soon as possible. Once your return request is accepted, we will send you a return shipping label and explain to you next steps. Note that any items sent back to us without first requesting a return will not be accepted.
For any further questions, kindly email us at info@karibee.com.au and we will be more than happy to assist you.
Refunds and Returns
- Eligibility: If you are not satisfied with your purchase because the product is damaged or defective. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Process: To initiate a return, please contact our customer service team at info@karibee.com.au
- Refunds: Due to the nature of the product, we only offer refunds if your product is damaged or defective.
- Exchanges: Due to the nature of the product, we do not offer exchanges.
- Non-Returnable Items: Certain items are non-returnable, including:
- Items purchased on sale or with a discount code.
- Opened or used honey and bee products (unless they are defective or damaged).
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@karibee.com.au with your order number and a photo of the damaged item. We will arrange for a replacement or refund at no additional cost to you.
